1. Who Ships Your Order
Retail orders placed on entourbrand.com are shipped by UPS, dispatched from our facility at 7250 Bandini Blvd, Suite 101, Commerce, CA 90040.
Larger wholesale and freight consignments are quoted separately and may move on a different carrier. If that applies to your order we will confirm the carrier with you before dispatch.
2. Processing and Dispatch
Domestic orders typically ship within 3 to 5 business days of order placement. Orders are processed on business days only, so orders placed at a weekend or on a public holiday begin processing the next business day.
International orders are reviewed by our team before dispatch, so they may take a little longer to leave us than a domestic order.
3. Shipping Rates
Shipping is calculated at checkout based on the service level you choose, the weight of the order, and the destination, and includes packing and handling. You see the exact cost before you pay. Where a live rate cannot be returned for a domestic address, a flat rate is applied instead and shown in the same place. International shipping is quoted by our team instead, see section 5.
Delivery estimates shown at checkout come from the carrier. They are estimates, not guarantees, and we cannot control carrier delays once a parcel has left us.
4. Where We Ship
We ship throughout the United States, including Puerto Rico and other US territories, and to a number of international destinations. If your country appears at checkout you can send us your order there as a quote request. If it does not, contact us and we will quote you by hand.
5. International Orders, Duties and Customs
International orders are quoted by our team rather than paid at checkout. You send us your order as a quote request and nothing is charged. We then email you a quote covering shipping, import duties, taxes and customs charges for your destination. Once you accept it, your invoice arrives with a secure payment link, and we ship when it is paid.
The duties and taxes in your quote are paid by us to the carrier when the parcel clears customs, so there is normally nothing further to pay on delivery. They are set by your government, not by us. If the amount assessed at the border differs from our quote, we cover the difference and will not invoice you for it.
You are responsible for making sure the products you order can be lawfully imported into your country. If a parcel is refused at customs it will be returned to us, and any shipping and return costs are non-refundable.
6. Title and Risk of Loss
Title and risk of loss transfer to you when the carrier takes possession of the shipment.
7. Problems With a Delivery
If your order arrives damaged, is missing items, or has not turned up within a reasonable window of the carrier estimate, contact us at [email protected] or 855-ENTOUR1 and we will sort it out. For returns and exchanges, see section 8 of our Terms of Use.
8. Contact
Entour Brand
7250 Bandini Blvd, Suite 101
Commerce, CA 90040
United States
Email: [email protected]
Phone: 855-ENTOUR1